Ombuds Office

Ombuds Office

An Ombudsperson acts impartially, is independent of every administrative body, and provides confidential service. If you’re not sure how to approach a problem you’re having with the AMS, the AMS Ombudsperson can help you.

Ombuds Coordinator
Waged Jafer
Fax: 604-822-9019
NEST 3119

Office Hours:
Monday: 10:00AM-12:00PM
Tuesday: 10:00AM-12:00PM
Wednesday: 10:00AM-12:00PM
Thursday: 10:00AM-12:00PM
Friday: 10:00AM-12:00PM


The bread and butter of the Ombuds Office is helping students and AMS staff by providing conflict resolution services. Services include:

  • Providing conflict management services to AMS clubs and constituencies undergoing internal conflicts;
  • Receiving and investigating complaints about the AMS.

Internal disputes can be a destructive, frustrating mess, and disputes among leadership teams can tank an organization. The Ombuds Office can help steer conflicts towards a productive, positive direction. As well, they can help you understand one another and reach a resolution that is practical, acceptable, and understood by everyone involved.


The Ombuds Office needs to understand your situation if they’re going to serve you effectively. Please contact the office via email or telephone to set up an appointment. You may also drop by the office, office hours are posted on the door every week.

Here are some other valuable resources:

  • If you feel emotionally distressed and require immediate assistance, please drop by the AMS Speakeasy desk and ask to speak with a Peer Supporter. Peer Supporters will listen to you using a diverse range of active listening skills and support you through hard times. You can also contact UBC Counselling Services or go to their drop in hours listed at their website here or phone the Crisis Centre at 1-800-SUICIDE (1-800-784-2433), or dial 9-1-1.
  • For academic issues, an Academic Advisor is the first person you can contact. Your faculty will have a number of them that can help you.

If you have any concerns regarding the AMS Ombudsperson, you can direct them to the Oversight Committee at

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