If you feel that you have been treated unfairly or need to approach the University or AMS to resolve a conflict, the AMS Ombudsperson can assist you.
The Ombudsperson acts impartially, is independent of any administrative body, and provides a confidential service. If you have a problem and are not sure where to turn, the AMS Ombudsperson can point you in the right direction.
What is the AMS Ombuds Office?
The AMS Ombuds Office is committed to assisting students and AMS staff by providing conflict resolution services. Some of our services include:
- Providing conflict management services to AMS clubs and constituencies undergoing internal conflicts;
- Receiving and investigating complaints about the Alma Mater Society;
- Providing conflict resolution workshops;
How Do I Request the Assistance of the Ombuds Office?
To serve you effectively, we need to understand your situation. A set of instructions has been carefully devised to guide you in preparing a written statement. First, however, let us offer these other valuable resources that may better cater to your needs.
If you feel emotionally distressed and in need of immediate assistance, please contact AMS Speakeasy and ask to speak with a Peer Counselor. A Peer Counselor will lend a sympathetic easy and help you organize your thoughts. They will also refer you to other resources. The Speakeasy desk is at the North end of the SUB Concourse and can reached at 604-822-3700. More information is also available online.
For issues of transportation, safety and security, please contact Campus Security at: 604-822-2222. To send an incident report, and to see other security services that are offered, please visit www.security.ubc.ca. To report a crime, call 911.
For academic issues an Academic Advisor is the first person you should contact. Look up your Faculty or School in the UBC Calendar for information about academic regulation and to get academic advice.
The UBC Equity Office works to prevent discrimination and harassment on campus and handles complaints when they occur. UBC students, faculty, and staff are welcome to bring their human rights concerns to the Equity Office for consultation. The Equity Office can be reached at 604-822-6353 and www.equity.ubc.ca.
If none of these seems appropriate or you would rather deal with the AMS Ombuds office, please visit our office or file an appeal online.
How does the AMS Ombuds Office Operate?
From our perspective, a student files a grievance of an unmet need. While a student’s need may be met through negotiating a new arrangement with an authority (i.e a mutually acceptable resolution), alternative means to negotiation are also explored. We are committed to concluding cases in a timely manner and rely on the commitment of all the parties involved to do so. The office is daily from Monday to Friday and is accessible to students via the office, e-mail, and telephone. The operation pillars of the Ombuds Office are confidentiality, independence, and impartiality.
Confidentiality in the Ombuds Office extends to all parties coming in contact with the office, including students, the University, and the AMS.
The Ombudsperson reports directly to AMS Council and operates independently of any administrative body at the University.
The office does not advocate for students, nor is its mandate to defend the policies or authorities at the AMS and the University. We work to promote understanding. In the case of any conflict of interest issues, the office has internal policies to deal with these matters.