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Non-Academic Disputes
Appealing Parking Fines
Appealing Student Fees
Disputes With Housing
Disputes With An AMS Subsidiary
Employment Disputes
Financial Aid Disputes
Registration Issues
Appealing Parking Fines
To learn how to appeal a parking fine, visit the UBC Parking and Access Control Services and follow the link to Parking Ticket. The AMS Advocacy Office can help you write your appeal.
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Appealing Student Fees
While some student fees are mandatory, you may opt out of others during the opt-out period. If you do not qualify for opting out, you may have options in appealing the requirements for eligibility. To learn more about your opt-out options, visit the UBC Calendar.
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Disputes with Housing
If you are unhappy with a decision the Housing Office has made, you may appeal it to the director of the UBC Housing Office. The director’s contact information is listed on the Housing Office website. The Ombuds Office can help you negotiate a resolution and also assist you with preparing an appeal package.
Note: From what we understand, the only UBC residence that is governed by the Residence Tenancy Act is the Acadia Park Residence.
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Disputes With An AMS Subsidiary
If you are unsatisfied with how you were treated by an AMS subsidiary, you may seek assistance from the Ombuds Office. The Ombuds Office will investigate the complaint and will make recommendations to the subsidiary, SAC, or the AMS Council. Alternatively, you may file an application for a hearing with the Student Court.
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Employment Disputes
The Ombuds Office may offer mediation to help you and your on-campus employer work out disagreements. In some cases, we refer students to the UBC Human Resources department. If you are having a problem with your employer on campus, follow the Guidelines for Filing a Grievance and the Ombuds Office will help you figure out your options.
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Financial Aid Issues
Since most financial aid issues require a thorough knowledge of the student loan system, the Ombuds Office refers students to the UBC Financial Aids Office in Brock Hall to seek resolutions. If you are having difficulty in communicating your issues with the Financial Aid Office, feel free to contact the Ombuds Office and ask for assistance.
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Registration Issues
Registration issues are handled differently in different departments. Some departments require you to approach an advisor in their department for registration, while others require you to get permission from the department head or the instructor of the course.
Contact the department in which the course is offered to find out how you can get into a course that you are having difficulty registering in. If the only issue is that the course is full, you should also keep trying as some students de-register during the drop-out period.
For more information about UBC’s course registration policies, visit the UBC Calendar.
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