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Nest COVID Guidelines


The health and safety of the UBC community is a top priority. The AMS Nest plays an important role for the UBC community, and we are taking a cautious and measured approach to slowly restart offering our services to students. With a lot of the campus closed, the Nest provides an alternative destination for students who have been mostly confined to their living spaces. Reopening the Nest also allows us provide employment to some of those who were not able to work during the shut-down.

Provincial health authorities believe that as long as people continue their personal hygiene and physical distancing practices, a move to 60% of pre-COVID-19 interactions will result in a relatively flat transmission rate. The AMS is confident we can stay well below the 60% benchmark. There is already fewer than half of the number of students on campus during the summer term, and this year UBC has transitioned 2020 summer classes online, further reducing the student population at UBC.

We are continually monitoring this situation and will adjust the following guidelines accordingly in conjunction with provincial health authorities.

Personal Responsibility Guidelines

Everyone plays a part in keeping BC’s infection rate low, and by working together can we slow the spread. We expect that students, staff and visitors will continue to practice good hygiene and physical distancing, including:

  • Wearing a mask at all times inside the Nest
  • Maintaining a two metre distance from people outside your social bubble.
  • Avoiding physical contact such as handshakes and hugs.
  • Frequent hand washing and sanitizing.
  • Coughing or sneezing into a disposable tissue or your elbow.
  • Staying home when sick.

Signage will be used to remind people of their personal responsibilities.

Building and Facilities

  • The Nest operating on reduced hours, 8am – 9pm, Monday to Friday & 9am-6pm on weekends
  • No gatherings in the building greater than 50 people, maintaining a safe physical distance
  • Designated entry and exit doors
  • Plexi-glass barrier installed at Building Ops front desk
  • Hand sanitizer stations available near entrances.
  • 50% of the tables and seating will be removed or cordoned off from use
  • Table seating will be restricted to 2 people maximum
  • Maximum two people in an enclosed space such as a club office
  • Club room bookings-sign out PPE at Building Ops office and members responsible to sanitize room
  • Study rooms-student calls duty manager to unlock room and must sign out PPE to sanitize room
  • PA announcements every hour to remind guests masks are mandatory and available for purchase at food outlets for 75 cents
  • Signage placed throughout the building reminding people of these policies
  • Elevators will be restricted for use by persons of disabilities and limited 2 occupants maximum.
  • Elevator floors will be marked to show where to stand to maintain physical distancing.

Food & Beverage

  • High touch point surfaces within outlets will be sanitized once an hour.
  • All food work areas are sanitized regularly.
  • Outlets floor plans are properly spaced to allow for physical distancing and walking flow.
  • Dine-in seating is spaced out to maintain physical distancing.
  • We have suspended accepting re-usable cups, china or cutlery. $.25 disposable cup fee will not be charged.
  • To minimize face-to-face interactions we offer food delivery on UberEats
  • All food handling staff to wear gloves & masks.
  • Perspex sneeze guards are installed at all outlets.
  • Napkin dispensers, lids, condiment and cutlery trays have been removed. Outlet staff will provide these to each customer.
  • Disposable masks are available for sale at all food outlets.
  • Hand sanitizers will be available.

Catering & Conferences

  • No bookings greater than 50 people as per PHO orders(amended as orders changes)
  • Bookable and meeting room’s capacity reduced to allow physical distancing.
  • Minimum of 1 hour in between bookings to allow time for proper cleaning, sanitizing and disinfecting.
  • Room sets spaced to allow physical distancing with planned traffic flow.
  • Small meeting rooms opened for use by request only. Disinfectant available in room for use.
  • Bookable room and small meeting room sanitized daily.
  • Plexiglas dividers installed in GH Foyer bar.
  • Portable Plexiglas dividers will be used for registration and during food service for booked events.
  • Increased cleaning of high touch surfaces and will be recorded on a cleaning log.
  • All staff will have their temperature checked before starting their shift.
  • All staff will wear gloves during food service and face masks mandatory
  • Staff working remotely when possible.
  • COVID-19 Resource board for staff in main staff area
  • Hand sanitizers station available in all bookable rooms.
  • High touch surfaces disinfected and sanitized after each breakout session and meal breaks for booked events.
  • Catering offsite individually prepacked in disposable food ware and drop-off only service.
  • Only one driver per catering vehicle.
  • Buffet service suspended; catering will mainly be served in individually prepacked in disposable food ware. For catering groups larger than 10ppl, C&C staff will be servicing.
  • Beverages will only be served in individual bottles or cans. Juice and water stations will be suspended. Tea and Coffee station will be serviced by staff member.
  • Limit use of heavy or large items that require two people to setup that does not allow for physical distancing.
  • Audits of bookings and meeting room use to ensure cleaning protocol are followed.
  • Policy and procedure for staff day to day duties amended to mitigate risk of COVID-19 transmission.


  • The SASC is offering limited drop-in hours 7 days a week between 2pm-6pm for all members of the UBC community. For all drop-ins, please visit room 2516 in the AMS Student Nest to meet with a Support Worker.
  • Our support services are available over the phone or over video call during our regular hours, Monday-Friday from 8am-10pm and Saturday and Sunday from 11am-7pm. Call 604.827.5180 or by email to speak with a Support Worker or to book an appointment.
  • We also offer hospital accompaniments to the Sexual Assault Service at UBC Urgent Care Monday-Sunday between 8am-10pm. Call 604.827.5180 and mention that you would like a Support Worker to accompany you to the hospital.
  • To read more about safety measures in the SASC office and options for accessing our support services, please visit our website:

AMS Food Bank

  • The Food Bank is open 12 PM – 7 PM on Mondays and Thursday.
  • The inside of the AMS Food Bank is currently inaccessible to clients. Those wishing to access our Services should line up outside the Food Bank door. If the Life Building is closed, please arrive at door nearest to the Bike Kitchen, on the southwest side of the building, and call 604-822-5627 to let the Food Bank team know that you have arrived. This door does not have an accessibility ramp, so for those with different accessibility needs or having trouble finding the door, please call a few minutes before arriving so we can help.
  • Food Bank staff will provide a bag of supplies to clients, pre-filled with a number of standardized items.
  • Unfortunately we will not be able to accommodate Food Bank clients outside of our standard hours

AMS Safewalk

  • As of late August, AMS Safewalk has resumed operations. The service will be provided to anyone on campus who is feeling unsafe traveling alone.
  • Safewalk is adhering the following measures to prevent the spread of COVID-19:
    • All equipment will be sanitized at the start and end of each shift.
    • Safewalk teams will be operating on foot to practice social distancing (the Safewalk car will not be operating until further notice).
    • Teams will only be accompanying one client at a time.
    • If you are waiting inside a building, please meet the team out front when they arrive. Teams will not be going inside in order to limit unnecessary contact.
    • Staff members will be wearing masks while on shift. If you request a Safewalk, we ask that you also follow this protocol as well.
    • Keep in mind that the Nest is closed at 9 PM on weekdays, and 6 PM on weekends. If you are in need of assistance and don’t have a phone, you can reach us by using the blue phones on campus.
  • If you need assistance after 2 AM, we advise folks to contact UBC Security at 604-822-2222. If you are experiencing an emergency please call 911.

AMS Office

  • Masks are required in the AMS offices.
  • Main AMS office doors will be closed to the public.
  • Perspex barriers will be installed at AMS reception desk.
  • Staff are asked to continue meeting virtually as much as possible.
  • AMS meeting rooms limited to no more than 6 people or the maximum capacity possible while maintaining adequate physical distance.
  • Encouraging students and visitors to email requests rather than come to the office.
  • Workspaces will be arranged to maintain a 2 metre distance between staff.
  • A maximum of one person in the photocopy room at a time.
  • A maximum of three people in the lunch room at a time.
  • Hands must be washed prior to using the kitchen.
  • Containers must be washed prior to placing them in the office refrigerator.
  • Staff are encouraged to eat lunch at their desks or elsewhere in the building.
  • Hand sanitizer stations will be placed near the office entrances.
  • Minimizing the number of staff in the office by staggering shifts.
  • Remote working is advised where possible.
  • Employees with cold or flu symptoms are not to report to work.
  • Office will be cleaned more frequently.

Building Occupants

  • Occupants including CiTR and the Ubyssey are expected to to follow these guidelines as well.
  • Random checks will be conducted to ensure guidelines are being followed.

Frequently Asked Questions

Why are you reopening the Nest?

  • With a lot of the campus closed, the AMS Nest provides key resources for UBC students including support services and affordable food options. Our role as an employer factored into the decision – reopening the building allows the AMS to provide employment for those who were not able to work during the shut-down.

Why was May 20th chosen as the date to reopen?

  • On May 6, 2020 BC health authorities announced a phased reopening of the province starting mid-May. The May 20th reopening date aligns with the government’s recommendations and gives us the opportunity to get the Nest ready for reopening.

Won’t reopening increase the risk of spreading the disease?

  • Provincial health authorities believe that as long as people continue their personal hygiene and physical distancing practices, a move to 60% of pre-COVID-19 interactions will result in a relatively flat transmission rate. The AMS is confident we can stay well below the 60% benchmark. There is already fewer than half of the number of students on campus during the summer term, and this year UBC has transitioned 2020 summer classes online, further reducing the student population at UBC.

Are you limiting access into the building?

  • In an effort to stay below the 60% benchmark set by the province the Nest will open on reduced hours, Monday to Friday from 9am – 6pm. As well some areas of the building will remain locked and certain activities will be limited or temporarily suspended.

How will your safety measures be enforced?

  • Everyone plays a role in keeping BC’s infection rate low, so we’re relying on people to monitor themselves and follow our guidelines. We will regularly monitor activity in the building and adjust our plans accordingly.

Doesn’t bottled water and disposable food-ware work against AMS sustainability plans?

  • Our move away from reusable items is to help minimize transmission between staff and customers. Since September 2019 the AMS has been using compostable and/or recyclable cups, plates and cutlery in all our food operations and we encourage everyone to sort and dispose of these items properly. We will continue to evaluate this policy as the situation evolves.

How will this affect clubs?

  • With provincial restrictions on indoor gatherings all club activities and office access in the Nest will be temporarily suspended until we’ve had an opportunity to access the situation after reopening.

Why can’t students use the small meeting rooms?

  • The risk of transmission increases in enclosed spaces and due to the fact we’re unable to closely monitor activity in the meeting rooms they will remain locked until further notice.

What if someone feels unsafe coming to the Nest?

  • Anyone who feels unsafe and doesn’t have a specific reason to visit the Nest should avoid coming to the building. Staff and employees who feel unsafe returning to work should speak to their manager and the HR department.

What if someone in the building tests positive for COVID-19?

  • If a student tests positive the AMS will work with the university to determine the level of risk and the appropriate course of action.
  • If it’s an AMS staff member or student employee we will determine the level of interaction between that employee and co-workers. Low risk exposure to a confirmed COVID-19 case includes walking by the person or briefly being in the same room. If low risk, the co-workers should self-monitor for symptoms and practice good hand hygiene and physical distancing in public, at home and at work. High risk exposure includes prolonged periods of working closely with the person. Co-workers who are considered high risk are recommended to self-isolate for 14-days. High-touch surfaces and the work areas near the person will be sanitized before staff can return to that area.